Vokka delivers better CX with the right talent to augment your evolving needs.
The Vokka platform offers scalable, on-demand experiences for enterprises and their customers. Powered by people, this tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences, which is great news for your bottom line.
Vokka delivers better CX with the right talent, at the right time.
Strengthening brand loyalty. Better talent means better experiences for your customers. The Vokka platform attracts entrepreneurial professionals with life experience that helps them connect with customers.
Business-owners themselves, Vokka agents are motivated to deliver quality interactions, and answer calls when you need it most. Improved Voice of Customer (VoC) scores consistently prove that these meaningful connections strengthen your brand.
Solving for peaks and valleys. Augmenting your contact center on a steady state with Vokka makes the unexpected easy. Complement your existing contact center model with a network of Vokka agents, distributed to meet call demand, whether it is slow or surging.
Vokka agents are helpers and problem solvers. They love to dive in when the going gets tough, whether it be a holiday, weather event, pandemic or just a planned all-hands meeting. It’s what we do best.
You're in control. The Vokka platform is an efficient way to help enterprises keep overhead costs variable and lower your total cost of ownership for omnichannel contact center services.
With the right agents available at the right time, you can say goodbye to paying for wasted agent idle time and hello to paying for agent productive time.
Meet and exceed KPIs faster. Whether steady-state or ramping to unexpected surges, the Vokka platform meets your demand and expectations quickly.
Vokka award-winning distance learning brings agents up to speed quickly, achieving quality goals about 25% faster than traditional programs.
Simplifying the complex. Technology enables great experiences and we’re technically flexible. We can work with your technology, or a number of preferred tech partners to achieve your goals.
Our team works with yours to ensure calls and data flow seamlessly between you, the Vokka platform and agents.
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The Vokka platform is powered by passionate people. People who choose to service your brand. People who are dedicated to your goals and care about meaningful work. We call this community of people Vokka Nation.
Get in touch to discuss how Vokka can help you meet your customer service needs with greater flexibility, lower cost, and better outcomes.
